Orders placed through this website by 4pm will be dispatched the same working day* (or the subsequent Monday for weekend orders), subject to stock availability. Delivery for orders to mainland Great Britain is free if your order is over £75 + VAT.* If your order is under £75 + VAT then there is a delivery charge of £6.99 + VAT. Delivery outside of mainland Great Britain will incur a surcharge.
You will receive an email letting you know when your order has been dispatched. Once your order has been dispatched, the delivery will be attempted twice on consecutive days. If the carriers need to try a third attempt, you may be liable for a re-delivery charge.
For international deliveries, please request a quote when you’re at the checkout and our Customer Services team will contact you to quote a price. Please note that we don’t quote for any possible customs charges you may incur and, if any are due, this will be at the cost of the customer.
We usually use a courier service to deliver larger items, which normally requires a signature. If you are likely to be out when our delivery is due, you may enter delivery instructions (e.g. ‘please leave with neighbour’ or ‘please leave parcel in porch’) in the order notes as you check out. However, if you do ask for goods to be left on your property (e.g. in the porch or shed) while you are out, the courier will be unable to get a signature, so this is at your own risk.
Some items are too large and/or heavy for delivery by courier (e.g. ride-on mowers, log splitters etc) and have to be delivered on a pallet. We are able to offer this service free of charge to most UK postcodes. Unfortunately, if the destination postcode is in any other area, we cannot offer a delivery service for these items. Please note you must be on site for pallet delivery and the item can only be delivered on to hard standing. We will contact you to arrange your pallet delivery, to find a delivery date to suit you and to ensure there is adequate access to site and suitable hard standing for delivery. See the pallet delivery page for more details »
For our full delivery Terms and Conditions, please see www.frjonesandson.co.uk/about/terms/
*Whilst we guarantee to dispatch in-stock items the same day, we cannot guarantee exact delivery date/time against factors beyond our control e.g. courier delivery failures, bad weather conditions and supplier stock issues.
**A list of postcodes that incur a surcharge can be found here: www.frjonesandson.co.uk/customer-services/delivery/exotic-postcode-surcharges/. Spare parts under the value of £2 ex. VAT will be charged at cost.