How we handle your data

So that we can offer you the best service possible, we need to collect some information from you when you order from us; however, we recognise that the privacy of our customers’ personal information is very important, and we are committed to maintaining it. We do not collect any personal information about you on our website unless you choose to provide it to us voluntarily. If you decide to place an order with us, there is certain personal information that we will require from you in order to process your order.

The information we collect

Information we request and hold may include, but is not limited to, the following:

  • Your name
  • Billing and delivery postal addresses
  • Phone and/or fax numbers
  • Email addresses
  • Usernames and passwords (for account holders)

How we use your data

We, or third party data processors who act on our behalf, may use the personal data you provide us in the following manner:

  • To provide you with the requested goods and/or services including but not limited to processing and fulfilling your order
  • For the purposes of administering promotions such as competitions and prize draws.
  • To monitor and improve our services and our website.
  • To manage your marketing preferences, including opting out entirely.
  • To contact you if there is a query regarding your order.
  • In the event that you purchase goods on our website, you may be sent an email requesting whether you would like to review the service you received.
  • To verify your identity.
  • In certain circumstances in order to process your order and to verify your identity, we may call the telephone number you have provided to perform security checks and to request that you verify certain information.
  • To enable us to comply with any legal or regulatory requirements.
  • In the detection and prevention of fraud or other crimes.
  • To assist with any of your customer queries.
  • For research, analysis, risk management, legal, accounting, administrative, testing, monitoring and for our business operations.
  • To provide an e-Receipt for a store purchase.

How we protect your information

We endeavour to protect the information you provide and have various security procedures in place. Any payment transactions are handled entirely by our secure payment partners and are encrypted using Secure Socket Layer technology. This protects your data while being sent over the internet from being intercepted and misused by third parties.

All customer information entered via this website is stored on our secure servers, where it can only be accessed by authorised personnel for the purposes of processing customer orders. Trade account customers may also have access to some of their account details via this Website. If you have requested an online ordering account, you will be given a randomly-generated password when your account is created, but will be prompted to change this to something more memorable and secure upon your first login. You are responsible for keeping this password confidential; we ask you not to share a password with anyone.

We have also installed a mechanism that uses digital server identities so that you can be sure that the website you access is our Website. This is done using one of the internet Trusted Certification Authorities. If you access any secure pages of our Website, your browser will be provided with an electronic certificate confirming that you have accessed our Website and all communications will encrypted. Firewalls are used to block unauthorised traffic to the servers and the actual servers are located in a secure location which can only be accessed by authorised personnel.

Log files

As with most other websites, we collect and use the data contained in log files. The information in the log files include your IP (internet protocol) address, your ISP (internet service provider, such as BT or Virgin Media), the browser you used to visit our site (such as Internet Explorer or Firefox), the time you visited our site and which pages you visited throughout our site. It does not include any personally identifiable information – we can’t tell who you are, only what you did while on our site. We use this information, in aggregate, to determine how many people visit our site, how they found us and if they experienced any problems on the site.


A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies also allow web applications to respond to you as an individual; the website can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes. Cookies also enable our website to ‘remember’ your basket as you move from one page to another and to allow account holders to login to their accounts.

Overall, cookies help us provide you with a better website by remembering your shopping basket, allowing access to user accounts and enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to disable or selectively turn off our cookies in your browser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites. This could include the inability to login to services or programs, such as logging into forums or accounts.

Mailing list

We use a service called MailChimp to run a mailing list so that we can send occasional emails to interested people about any news or offers that we might have. You are given the option to sign up to this list during the checkout process, or you can do it here:

Subscribe to our mailing list

If you have signed up for our mailing list, but have changed your mind, you can unsubscribe here:

Unsubscribe from our mailing list

Review requests

We use a service called TrustPilot to gather customer reviews of our service so that new customers can buy from us in confidence. After you make a purchase from us, you may receive an email from TrustPilot inviting you to leave a review of the service you received, but you are under no obligation to respond. Your data will only be used in the first instance to generate an automated email containing a unique link for you to leave a review.

If you choose to leave a review, this will be handled by the TrustPilot website and this interaction will be governed by their Privacy Policy.

TrustPilot’s full privacy policy can be found at:

Sale of Business

In the event that the Website is sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers’ advisers and will be passed on to the new owners of the business so that they can continue to provide the service that we currently provide. We will require the purchaser to follow the practices disclosed in this Privacy Policy or to give you at least three (3) months notice of any proposed changes.

Our Website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Updating your details

If any of the personal data that you have provided to us changes, please provide us with the correct details by sending an e-mail entitled “Change of details” to

Contacting us

We welcome your views about our Website and this Policy. You can contact us as follows:
Telephone: 020 8676 3010
Address: FR Jones and Son, Unit 3 Sydenham Industrial Estate, Kangley Bridge Road, Lower Sydenham, London, SE26 5BA

Should you wish to access the personal information that we hold about you please write to us at the above address. You will need to include a brief description about the information you require to enable it to be located, proof of identification and payment of our £10 administration fee (cheque payable to “FR Jones and Son”). We will then respond to you within forty (40) days of the date of your request.

Changes to our Policy

If we change our Policy, we will post the changes on this page and we may also place notices on other pages of the Website, so that you can check our current policy at any time. If we make any changes that might significantly affect the way we deal with your information, we may also email you to notify you of the proposed changes, so that you may have your details removed from our records if you do not agree with the changes.

This policy was last updated in May 2016. is operated by FR Jones and Son, Unit 3 Sydenham Industrial Estate, Kangley Bridge Road, Lower Sydenham, London, SE26 5BA.