Customer services

In this section

• Contact Us
  There are several ways to contact us: Call us on 020 8676 3010 - our phone lines are open: Mon: 08.00 - 17.00 Tue: 08...
• Delivery
  Orders placed through this website by 3pm will be dispatched the same working day (or the subsequent Monday for weekend orders),...
• Payment, Returns & Cancellations
  Payment For non-account holders, payment is required with order. We accept cash, cheque, all major debit and credit cards, PayP...
• Trade accounts
  In order to qualify for a trade account with FR Jones and Son, applicants must meet each of the following criteria: Have a ...
• Gift vouchers
  Voucher Terms and Conditions Vouchers expire 1 year from date of original issue. Vouchers should be treated as cash; los...