Skip To Content | Skip To Navigation

Home » Help and advice » Stihl Professional Hand-over Policy


Stihl Professional Hand-over Policy

We stock an extensive range of Stihl products from machines and spares to clothing and accessories; however all Stihl items on this website are subject to the ‘Stihl Professional Hand-over Policy’ that all official Stihl dealers must abide by.

As of the 3rd June 2013, Stihl amended this policy to further restrict how we are able to sell their products online:

Stihl feel that the best service to customers is achieved through face-to-face contact with a Stihl dealer. This ensures that you are sold the correct machine or product, with proper instruction, and you are familiar with all the important information regarding safe operation. Unfortunately, this hand-over policy does not allow us to supply Stihl products bought online and delivered by courier. This applies to all Stihl products, from chainsaws, to gloves, to children’s toys and everything in-between.

We do cover a large area of the country with our own drivers, which allows us to deliver the product to you, take you through its proper use and help with any questions you may have. We currently cover the following postcode areas: IP, CB, MK, OX, RG, SO, PO, BN, TN, CT, ME, CM, CO, SG, HP, GU, RH, LU, AL, SS, SL, WD, EN, IG, RM, DA, BR, CR, KT, TW, UB, WD, HA, NW, N, E, SE, SW, SM, WC, EC. Check the map to see what areas we cover »

If we are able to deliver to you, all deliveries containing Stihl products should be with you within 5 working days. We will contact you within 1 working day of your order to arrange a delivery time with you. Despite the obvious restrictions this policy imposes, we do want to make it as easy as we can for you to purchase Stihl products from us; you can use this website to reserve and pay for any Stihl product for collection from us or have them delivered by our drivers to the areas marked on the map.

Stihl are very passionate about the enforcement of this policy amongst their authorised dealers, so we hope you can understand that we cannot make exceptions.

Please note: this policy applies to Stihl and Viking branded products only – you may purchase products from any other brand through this site and have them delivered directly.

Please note: if your order is under £50 it may take a little longer to arrange a rep delivery, we will advise you of this within 24 hours of placing your order.


Browse