Stihl Professional Hand-over Policy

We stock an extensive range of Stihl products from machines and spares to clothing and accessories; however all Stihl items on this website are subject to the ‘Stihl Professional Hand-over Policy’ that all official Stihl dealers must abide by.

Stihl feel that the best service to customers is achieved through face-to-face contact with their local Stihl dealer. This ensures that you are sold the correct machine, with proper instruction, and you are familiar with all the important information regarding safe operation. Unfortunately, this hand-over policy does not allow us to deliver Stihl machines bought online or over the phone, unless we have previously conducted a ‘professional hand-over’ with you or you are a ‘known professional user’. A ‘known professional user’ would be someone who has recognised qualifications in the appropriate field for the machinery they are purchasing and has dealt with us before.

All other Stihl products (e.g. safety products, clothing, oil, etc) can be delivered to ‘known customers’. A ‘known customer’ is anyone who has had prior dealings with us or has met us at one of the many trade shows we attend.

Stihl are very passionate about the enforcement of this policy amongst their authorised dealers, so we hope you can understand that we cannot make exceptions.

Despite the obvious restrictions this policy imposes, we do want to make it as easy as we can for you to purchase Stihl machines from us. You can use this website to reserve and pay for any Stihl machine for collection from one of our outlets. Although we are primarily based in South-East London, we do have small satellite outlets around the country; why not contact us to see if there is one in your area ». If you do wish to order a Stihl machine via this website, we will contact you to let you know where and when you can collect your machine(s).