Skip To Content | Skip To Navigation

Home » Customer services » Delivery


Delivery

With the exception of orders containing certain Stihl products (see details here »); orders placed through this website by 3pm will be dispatched the same day, subject to stock availability, for next day delivery.

You will receive an email letting you know your order has been dispatched on a next day service. Once your order has been dispatched, the delivery will be attempted twice on consecutive days. If the carriers need to try a third attempt, you may be liable for a redelivery charge.

With the exception of orders containing certain Stihl products (see details here »); for purchases made via this website, delivery is charged at £4.75 + VAT for orders up to the value of £75 (ex VAT), to UK mainland addresses. Orders over £75 (ex VAT) placed via this website will be delivered free of charge.

Orders containing restricted Stihl products (see details here ») are required to be delivered by our staff drivers, so that they can conduct the safety handover of the equipment. We cover a large area surrounding our South-East London base (postcodes beginning with BN, TN, CT, ME, CM, CO, GU, RH, AL, SS, SL, WD, EN, IG, RM, DA, BR, CR, KT, TW, UB, WD, HA, NW, N, E, SE, SW, SM, WC, EC), but there is an additional £10 charge per order for these specialist deliveries, as we have to send one of our staff members out of the shop to conduct the safety handover of the equipment. Check the map to see what areas we cover »

We’re very sorry, but if you live outside the areas listed above, we will not be able to send this item to you. Of course, you can always buy the item online, then come and visit us in the shop to collect your items in person. If we are able to deliver to you, all deliveries containing restricted Stihl products should be with you within 10 working days. We will contact you within 1 working day of your order regarding your delivery and to take payment for the delivery charge.

Unfortunately, we do have to charge a surcharge for delivery to exotic and far-flung places, like the Scottish Highlands and Islands, but we will cover the basic postage charge if your order is over the £75 (ex VAT) limit.

We usually use a courier service to deliver larger items, which normally requires a signature. If you are likely to be out when our delivery is due you may enter delivery instructions, e.g. ‘please leave with neighbour’ or ‘please leave parcel in porch’, in the order notes as you check out. However, if you do ask for goods to be left on your property (e.g. in the porch or shed) while you are out, the courier will be unable to get a signature, so this is at your own risk.

Some items are too large and/or heavy for delivery by courier (e.g. ride-on mowers, log splitters etc) and have to be delivered on a pallet. We do not charge for this service but, because of the significant extra cost to us, we are only able to deliver to areas that do not incur a delivery surcharge from the carrier. Please note you must be on site for pallet delivery and the item can only be delivered on to hard standing. We will contact you to arrange your pallet delivery, to find a delivery date to suit you and to ensure there is adequate access to site and suitable hard standing for delivery.. Please see the pallet delivery page for more details »

For our full delivery Terms and Conditions, please see www.frjonesandson.co.uk/about/terms/


Browse