Viking Professional Hand-over Policy

We stock an extensive range of Viking products; however all Viking items on this website are subject to the ‘Viking Professional Hand-over Policy’ that all official Viking dealers must abide by.

Viking feel that the best service to customers is achieved through face-to-face contact with their local Viking dealer. This ensures that you are sold the correct machine, with proper instruction, and you are familiar with all the important information regarding safe operation. Unfortunately, this hand-over policy does not allow us to deliver Viking machines bought online or over the phone, unless we have previously conducted a ‘professional hand-over’ with you or you are a ‘known professional user’. A ‘known professional user’ would be someone who has recognised qualifications in the appropriate field for the machinery they are purchasing and has dealt with us before.

Viking are very passionate about the enforcement of this policy amongst their authorised dealers, so we hope you can understand that we cannot make exceptions.

Despite the obvious restrictions this policy imposes, we do want to make it as easy as we can for you to purchase Viking machines from us. You can use this website to reserve and pay for any Viking machine for collection from one of our outlets. Although we are primarily based in South-East London, we do have small satellite outlets around the country; why not contact us to see if there is one in your area ». If you do wish to order a Viking machine via this website, we will contact you to let you know where and when you can collect your machine(s).